FAQs and Policies - Leticia's First Class Cleaning

Frequently Asked Questions

General Service Details

What is included in a move-out cleaning service?
We customize every move-out cleaning based on your space’s specific needs. Whether it’s a small apartment or a large home, our experienced team ensures a high-quality cleaning that meets or exceeds rental and real estate standards. Request a custom quote to review exactly what’s included for your property.

Do you clean blinds during a move-out service?
We clean blinds as long as they are in good condition. However, flimsy or inexpensive mini blinds are sometimes cheaper to replace than clean. If that’s the case, we’ll let you know and recommend replacement.

Do you clean windows as part of move-out service?
Yes—interior and exterior window cleaning is available upon request. This includes tracks and removable screens. Note: We may decline to clean brittle or hard-to-remove screens if there’s a high risk of breakage.

Are you responsible for pre-existing damage during cleaning?
No, we do not cover pre-existing damage. Our team works carefully and respectfully, but we are not liable for issues caused by age, wear, or faulty installations (e.g., peeling paint, loose tiles, lifting laminate).
How is move-out cleaning different from regular cleaning?Move-out cleaning is a deep cleaning service focused on restoring the property to a move-in-ready condition. It includes cleaning inside appliances, drawers, cabinets, baseboards, and other hard-to-reach areas that are typically skipped during standard recurring cleanings.

Do I need to be present during the cleaning?
No. If we have access—via a key, lockbox, code, or coordination with your realtor or property manager—you don’t need to be there during the service.
How long does a move-out cleaning take?
It depends on the size and especially the condition of the property. A well-maintained home usually takes less time than a neglected small apartment.
Why does property condition matter more than size?
A large home that’s been regularly cleaned can take less time than a small unit with heavy buildup. Grime, grease, and neglect require deep scrubbing and detailed work, which increases cleaning time and cost.

Can regular cleanings help reduce move-out costs?
Yes! Scheduling professional cleanings throughout your tenancy or ownership helps keep your space in good condition—and significantly reduces the effort and cost of your final move-out cleaning.

For Renters With Lease Agreements

Will this cleaning meet my rental agreement or lease requirements? Our service is designed to meet or exceed the cleaning standards required by most landlords and property management companies. If your lease specifies particular tasks (e.g., carpet cleaning, professional oven cleaning), please share those details with us so we can accommodate them.

Can you provide a receipt for my landlord or property manager? Absolutely. We’ll issue a detailed invoice and service summary that you can submit as proof of professional cleaning for your security deposit return.

What if the landlord asks for additional cleaning after the service? We offer a 24-hour satisfaction guarantee. If your landlord or property manager identifies a concern within 24 hours of completion, we’ll return to re-clean the area at no additional cost.

For Landlords & Property Managers

I’m a landlord—how do I book a move-out cleaning?
You can schedule a service by phone, email, or through our website. Let us know the property size, condition, and how to access the unit. We offer flexible scheduling and quick turnaround when needed.

Do you offer turnover services for property managers?
Yes! We regularly work with landlords, leasing agents, and property managers to prepare units between tenants. We can follow your specific checklist or use our standard turnover cleaning protocols to get your property show-ready.

Can you set up direct billing or recurring services for landlords?
Yes. We offer custom service plans, ongoing maintenance scheduling, and direct invoicing for landlords and real estate professionals managing multiple properties or units.

Move-Out Cleaning Policies

To ensure a smooth and successful cleaning experience, please review the following policies that apply specifically to our move-out cleaning services: Scheduling & Access

Advance Booking: We recommend scheduling your move-out cleaning at least 1–2 weeks in advance, especially during peak times (June – Septemeber).
Access Requirements: You are responsible for ensuring we can access the property at the scheduled time. Entry may be provided via key, lockbox, door code, or in-person handoff.
Missed Appointments: If our team is unable to access the property upon arrival and the cleaning is not canceled in advance, a cancellation or trip fee may apply. Rescheduling will need to be agreed upon by all parties.

Deposits & Payments

Deposit Required: A deposit is required to confirm all move-out cleaning appointments. In some cases—such as high-demand dates or large projects—full payment of the initial estimate may be required in advance.
Estimate & Final Charges: The initial quote is based on the information you provide. Final pricing may be adjusted to reflect the actual condition of the property and time required.
Payment Due: Unless prepaid, payment is due upon completion of service. We accept all major credit/debit cards and electronic payments.
Late or Non-Payment: Invoices not paid upon receipt may incur late fees and, if unresolved, may be sent to collections.

Property Condition & Expectations

Empty Homes Only: Move-out cleanings are intended for vacant properties. All furniture, personal items, and trash must be removed prior to cleaning unless otherwise arranged.
Heavy Build-Up or Neglect: Excessive dirt, grease, pet hair, soap scum, or long-term buildup may require additional labor and incur extra charges.
Damage Disclaimer: We are not responsible for damage to pre-existing conditions (e.g., chipped paint, loose grout, damaged finishes). We will clean carefully but cannot assume liability for wear and tear that worsens during standard cleaning.
Blinds: We clean blinds that are in good, cleanable condition. Thin or brittle blinds are often more cost-effective to replace and may be skipped to avoid breakage.
Window Screens: We clean removable screens upon request, but we are not responsible for damaged or difficult-to-remove screens, particularly those that are aged or brittle.

Included Services & Add-Ons

Custom Service Scope: Every home is different. Please request a quote to determine which tasks are included for your property. Add-ons such as window cleaning, carpet shampooing/steaming, garage sweeping, or appliance deep-cleaning are available.
Window Cleaning: Interior and exterior glass, tracks, and screens can be cleaned when included in the agreement or requested by the landlord or tenant.

Satisfaction Guarantee & Re-Cleans

We offer a 24-hour satisfaction guarantee. We require a walkthrough on the day of cleaning to ensure we do not miss anything. If an area was missing or needs extra attention, please notify us within 24 hours and we will return to address it free of charge.
Re-cleaning requests submitted within 24 hours may be subject to a service fee.

Helpful Tip

Routine professional cleanings throughout the year help maintain your home’s condition and reduce the time and cost of your final move-out cleaning.

The estimate form will be the same one we have on Jobber.