Resource Base

Have any doubts about us, our services, our qualifications or general inquiries?
You've reached the right place! Welcome to our Resource Base.

Learn how to use your Jobber Client Hub

For more information, please refer to Jobber’s Client Hub Instructions.

About GBAC:

About Cleaning for a Reason:

GBAC-Trained Technician seal.

Being GBAC Trained Technicians is how we show our commitment to protecting not only our clients’ health and well-being, but our community as well.

For Businesses, we can help you focus on your on your environmental, social, and governance (ESG) priorities.

Our GBAC STAR Registration provide assurance to customers that
the registered program, product, or technology has been assessed by the
GBAC Advisory Council Scientific Board for scientific validity,
usability, practicality, safety, and efficacy.

For more information, please refer to their website at www.gbac.issa.com.

 

Cleaning for a Reason logo

If you, or someone you know lives with Cancer, we’re glad to inform you that we’re part of Cleaning With a Reason to lend a hand to patients in need.

Cleaning for a Reason is a nonprofit organization that offers free home cleaning to cancer patients in the United States and Canada.

Their goal is to remove the burden of cleaning and allow those recovering from surgery, in active treatment, or in hospice to focus on their health and spending valuable time with loved ones.

For more information and applications, please refer to their website at www.cleaningforareason.org.

 

About Better Business Bureau:

Better Business Bureau Accredited Business Badge

Better Business Bureau (BBB) is a private, nonprofit organization founded in 1912. BBB’s self-described mission is to focus on advancing marketplace trust, consisting of 97 independently incorporated local BBB organizations in the United States and Canada, coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.

Better Business Bureau is not affiliated with any governmental agency. Businesses that affiliate with BBB and adhere to its standards do so through industry self-regulation. To avoid bias, BBB’s policy is to refrain from recommending or endorsing any specific business, product or service.

The BBB rating system uses an A+ through F letter-grade scale. The grades represent BBB’s degree of confidence that the business is operating in good faith and will resolve customer concerns filed with the BBB. BBB’s ratings are explained on its Ratings Overview page. BBB employees evaluate a business’s behavior when assigning a rating.

For more information, please refer to their website at www.bbb.org.

 

Frequently Asked Questions:

Yes. We are proud to be fully licensed, bonded, and insured since 1998. License #07-7064.

If you or anyone in your family or on your staff has any allergy or asthma, please let us know. We are proud to be a professional cleaning service in San Luis Obispo County that is environmentally friendly and nearly all of our products are completely biodegradable. Upon request, we will make sure that everything we use in your home or office is completely non-toxic and free of chlorine, phenol, ammonia, or formaldehyde. Read more about our green cleaning service and products here.

We give free estimates as cleaning services vary based on so many factors and we are happy to talk to you! Owner Leticia has been known to answer her phone 24 hours a day, so please use our contact form or call any time! Generally, it will depend on the number of hours needed to clean and the frequency of the cleaning (Are you looking for a deep cleaning one time or regular cleaning service? Will it be for your home, vacation rental, or office?). Our professional move-out cleanings have almost always cost less than the cleaning deposit, which we can usually guarantee we can get back for the renter. We are licensed, bonded, and insured. This protects you and your home. We also train and hire great staff and pay them a liveable wage. Your cleaning service may be an hourly service or a regular fixed price depending on what we’re cleaning for you.

Size isn’t everything when it comes to the time it will take for a house cleaning. How many bathrooms do you have? How many people and pets live in the home? When was the last professional or thorough cleaning? These are all important factors we will need to know to give you a good estimate. We also want to know if you have carpeting or solid flooring and how much furniture and shelving you have. If you have a lot of fragile items, we will need to take extra care in dusting which will add to the time but always be worth it in the end to keep your house clean and show off your collection. We may assign one or multiple people depending on the job. As the largest professional cleaning service in San Luis Obispo County, we have a team ready to take on any cleaning job!

Without at least 48-hours advanced notice for all cancellations, you will be charged the full rate for your cleaning service.

Professional cleaning services for the home are most often done on a monthly basis. Recurring house cleaning for small or busy homes might be every two weeks for families that need or want our services, but it is less common. However, we have found that families in crisis where a parent is sick, a new baby has joined the family, or someone is undergoing medical treatment often seek more frequent recurring professional cleanings such as every two weeks to help maintain the household. You can always leave your mess in our hands and our expert cleaners are happy to help.

Professional cleaning services for commercial businesses including janitorial services are more frequent than house cleaning services. Offices, tasting rooms, retail stores, and other commercial businesses need professional cleaning frequencies based on the amount of foot traffic they receive and the number of staff they have. Winery tasting rooms receive the most foot traffic on the weekends and may ask to be professionally cleaned Friday, Saturday, and Sunday to maintain their pristine conditions for tourists, then do their own light mopping during the week. We operate 7 days each week and can accommodate any schedule for commercial businesses, including janitorial services on all 7 days.

As part of a healthy home environment, carpets should be professionally deep cleaned once each year (and vacuumed weekly). If you have new carpet, you may even need professional carpet cleaning to maintain your carpet warranty. Professional carpet cleaning each year prolongs the life and beauty of the carpets, but also removes contaminants, smells, allergens, and other things you don’t want in your home (or office). The air you breathe each day is being filtered with the carpet – keep it clean!

Leticia’s First Class Cleaning, Inc. participates as a professional cleaning service for San Luis Obispo County for women who have breast cancer in Cleaning for a Reason. If you are in this area and are a patient receiving treatment for breast cancer, we want to support you! Go to http://cleaningforareason.org/ to sign up. If you are not a patient but want to support this nonprofit organization, they participate in Amazon Smile or accept donations through their website at the same link.

Post-Construction Questions:

Yes, we’re trained to clean both types of post construction jobs.

Yes we are, you may request our W9, general liability insurance and workers compensation by clicking either link. You can also view our California state license by clicking this link.

We service the entire county of San Luis Obispo including Atascadero, Avila Beach, Morro Bay, Nipomo, Paso Robles, Pismo Beach, San Luis Obispo, San Miguel, Santa Margarita, Templeton, and the city of Santa Barbara.

Yes, we can clean the glass, frames, tracks and screens along with the interior parts.

Great question, our teams are instructed to send pictures of damaged areas prior to cleaning or as soon as they are visible. Sometimes you cannot see something is damaged until you start to clean it (ex. windows, bath tubs and counters all covered in fine dust can hide pre-existing scratches and dings) so our teams send pictures of damages as soon as they are witnessed. If the surface is damaged we will not start or continue to clean it. We do not use abrasive tools on easily scratched surfaces (ex. Abrasive side of a sponge will not be used to clean stove tops or windows). Correct cleaning agents and protocol will be followed to ensure safety of surfaces. Our teams are instructed to place rags beneath our cleaning products to ensure no surface is damaged.

Our company’s top priorities are honesty and trust. If any of our staff damages anything, we are insured to replace it.

It is very difficult to give a perfect estimate and we know when contractors bid on jobs the clean up has to be included. We can help with that but we need to know how your specific subs and team members work in order to hit the target.
For best practices we go by square footage of the area that needs cleaning, the conditions and details of the job. For example, are we cleaning windows in/out, tracks and screens? If the home is furnished, are we cleaning the dishes that have been covered in dust? Are we cleaning the walls? Is there paint on the walls, floors, doors, door hinges, flooring, etc.? Generally it is an hourly rate that we request if we need more time to get it all done if our estimate does not suffice.