Frequently Asked Questions

Here are some answers to our frequently asked questions about
our professional cleaning services.

Yes. We are proud to be fully licensed, bonded, and insured since 1998. License #07-7064.

If you or anyone in your family or on your staff has any allergy or asthma, please let us know. We are proud to be a professional cleaning service in San Luis Obispo County that is environmentally friendly and nearly all of our products are completely biodegradable. Upon request, we will make sure that everything we use in your home or office is completely non-toxic and free of chlorine, phenol, ammonia, or formaldehyde. Read more about our green cleaning service and products here.

We give free estimates as cleaning services vary based on so many factors and we are happy to talk to you! Owner Leticia has been known to answer her phone 24 hours a day, so please use our contact form or call any time! Generally, it will depend on the number of hours needed to clean and the frequency of the cleaning (Are you looking for a deep cleaning one time or regular cleaning service? Will it be for your home, vacation rental, or office?). Our professional move-out cleanings have almost always cost less than the cleaning deposit, which we can usually guarantee we can get back for the renter. We are licensed, bonded, and insured. This protects you and your home. We also train and hire great staff and pay them a liveable wage. Your cleaning service may be an hourly service or a regular fixed price depending on what we’re cleaning for you.

Size isn’t everything when it comes to the time it will take for a house cleaning. How many bathrooms do you have? How many people and pets live in the home? When was the last professional or thorough cleaning? These are all important factors we will need to know to give you a good estimate. We also want to know if you have carpeting or solid flooring and how much furniture and shelving you have. If you have a lot of fragile items, we will need to take extra care in dusting which will add to the time but always be worth it in the end to keep your house clean and show off your collection. We may assign one or multiple people depending on the job. As the largest professional cleaning service in San Luis Obispo County, we have a team ready to take on any cleaning job!

Without at least 48-hours advanced notice for all cancellations, you will be charged the full rate for your cleaning service.

Professional cleaning services for the home are most often done on a monthly basis. Recurring house cleaning for small or busy homes might be every two weeks for families that need or want our services, but it is less common. However, we have found that families in crisis where a parent is sick, a new baby has joined the family, or someone is undergoing medical treatment often seek more frequent recurring professional cleanings such as every two weeks to help maintain the household. You can always leave your mess in our hands and our expert cleaners are happy to help.

Professional cleaning services for commercial businesses including janitorial services are more frequent than house cleaning services. Offices, tasting rooms, retail stores, and other commercial businesses need professional cleaning frequencies based on the amount of foot traffic they receive and the number of staff they have. Winery tasting rooms receive the most foot traffic on the weekends and may ask to be professionally cleaned Friday, Saturday, and Sunday to maintain their pristine conditions for tourists, then do their own light mopping during the week. We operate 7 days each week and can accommodate any schedule for commercial businesses, including janitorial services on all 7 days.

As part of a healthy home environment, carpets should be professionally deep cleaned once each year (and vacuumed weekly). If you have new carpet, you may even need professional carpet cleaning to maintain your carpet warranty. Professional carpet cleaning each year prolongs the life and beauty of the carpets, but also removes contaminants, smells, allergens, and other things you don’t want in your home (or office). The air you breathe each day is being filtered with the carpet – keep it clean!

Leticia’s First Class Cleaning, Inc. participates as a professional cleaning service for San Luis Obispo County for women who have breast cancer in Cleaning for a Reason. If you are in this area and are a patient receiving treatment for breast cancer, we want to support you! Go to http://cleaningforareason.org/ to sign up. If you are not a patient but want to support this nonprofit organization, they participate in Amazon Smile or accept donations through their website at the same link.

Scheduling Questions

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

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