Frequently Asked Questions
- What does your janitorial cleaning service include?
Our janitorial cleaning services typically cover:
- Dusting and wiping down all surfaces
- Sweeping, mopping, and vacuuming floors
- Disinfecting restrooms and kitchen areas
- Trash removal and liner replacement
- Glass and mirror cleaning
- Restocking restroom supplies
Customized packages are also available depending on your facility’s needs.
- How often can you clean our facility?
We offer flexible scheduling:
- Daily
- Weekly
- Bi-weekly
- Monthly
- One-time or special event cleanings
We’ll work with you to develop a cleaning frequency that aligns with your business hours and foot traffic.
- Do you provide cleaning supplies and equipment? Restocking?
Yes, we provide all necessary cleaning products and equipment unless you prefer, we use your in-house supplies. All our products are commercial-grade, and eco-friendly options are available upon request.
We can provide the supplies to restock your office upon request or even guide you to create an account with our local network suppliers.
- Are your cleaners trained and insured?
Absolutely. All staff members undergo background checks, training in janitorial procedures, and safety compliance. We are fully licensed, bonded, and insured for your peace of mind.
- Can you do after-hours cleaning? Can you retain our office keys?
Yes, we specialize in after-hours and early morning cleaning to avoid disruptions to your operations. Let us know your preferred time window during the initial consultation. For one-time deeper cleaning we can provide service overnight.
We prefer not to hold keys for liability and security reasons. However, if holding keys is necessary for your service, we can accommodate this request for an additional charge. We use secure, labeled storage procedures and limit access to authorized personnel only. Please let us know during your consultation if this is required.
- What types of businesses do you service?
We clean a wide range of facilities, including:
- Offices
- Schools and daycare centers
- Retail stores
- Churches and community centers and more!
- What is your COVID-19 or disinfection protocols?
We follow CDC guidelines for disinfection and use EPA-approved products to sanitize high-touch surfaces. Enhanced disinfecting services are available for outbreak prevention or confirmed exposure response.
- How do I get a quote?
You can request a free, no-obligation quote by:
- Filling out our online request form
- Call us directly
- Scheduling an on-site walkthrough
We provide detailed, customized quotes based on your square footage, scope of work, and schedule preferences.
- What if I’m not satisfied with the cleaning?
Your satisfaction is our top priority. If any area doesn’t meet your expectations, notify us within 24 hours and we’ll return to re-clean at no additional cost. Photos and videos must be provided first thing after the clean. In some cases, we need verification that no one has been on-site after our cleaning team has departed.
- Do you offer green or eco-friendly cleaning?
Yes! Upon request, we can use client-provided, non-toxic, biodegradable, and environmentally responsible cleaning products to support your facility’s sustainability goals.